Terms of Service
Last updated: March 12, 2026
1. Acceptance of Terms
By accessing and using DealPika's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.
2. Service Description
DealPika provides a platform for purchasing mobile data bundles, airtime, and digital services in Ghana. Our services include:
- Data bundle purchases for MTN, Telecel, and AirtelTigo networks
- Airtime top-ups
- Educational vouchers (WAEC, school PINs)
- Agent reseller program
- Wallet and payment processing services
3. User Accounts
3.1 Registration: You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials.
3.2 Account Types: We offer different account types including regular user accounts and agent accounts. Each account type has specific features and pricing structures.
3.3 Account Security: You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use.
4. Agent Program
4.1 Registration Fee: A one-time registration fee of GHS 50 is required to become an agent. This fee is non-refundable.
4.2 Agent Benefits: Agents receive discounted rates, priority support, and access to bulk purchase options.
4.3 Agent Responsibilities: Agents must comply with all applicable laws and regulations when reselling our services.
5. Payments and Pricing
5.1 Payment Methods: We accept Mobile Money (MoMo), card payments via Paystack, and wallet balance.
5.2 Pricing: All prices are in Ghana Cedis (GHS) and are subject to change without notice. Current prices are displayed on our platform.
5.3 Wallet: Funds added to your wallet are non-refundable but can be used for any purchases on our platform.
5.4 Failed Transactions: If a transaction fails after payment, funds will be credited to your wallet within 24 hours.
6. Service Delivery
6.1 Delivery Time: Data bundles and airtime are typically delivered within seconds to minutes. Delays may occur due to network issues.
6.2 Delivery Confirmation: You will receive a confirmation notification once your purchase is successfully delivered.
6.3 Failed Delivery: If delivery fails, please contact support within 24 hours with your transaction reference.
7. Refund Policy
7.1 Eligibility: Refunds are only provided for failed transactions where the service was not delivered and payment was deducted.
7.2 Refund Process: Refunds are processed to your wallet within 24-48 hours of approval. Cash refunds are not available.
7.3 Non-Refundable: Successfully delivered services, agent registration fees, and wallet top-ups are non-refundable.
8. Prohibited Activities
You agree not to engage in any of the following activities:
- Using the service for any illegal or unauthorized purpose
- Attempting to gain unauthorized access to our systems
- Interfering with or disrupting the service
- Creating multiple accounts to abuse promotions
- Reselling services without an active agent account
- Providing false or misleading information
9. Intellectual Property
All content, trademarks, logos, and intellectual property on DealPika are owned by us or our licensors. You may not use, copy, or distribute any content without our written permission.
10. Limitation of Liability
DealPika shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service. Our total liability shall not exceed the amount you paid for the specific service in question.
11. Service Modifications
We reserve the right to modify, suspend, or discontinue any part of our service at any time without notice. We may also update these terms periodically, and continued use of the service constitutes acceptance of the updated terms.
12. Account Termination
We reserve the right to suspend or terminate your account at any time for violation of these terms, fraudulent activity, or any other reason we deem necessary. You may also close your account at any time by contacting support.
13. Dispute Resolution
Any disputes arising from these terms or your use of our services shall be resolved through good faith negotiation. If negotiation fails, disputes shall be subject to the laws of Ghana and the jurisdiction of Ghanaian courts.
14. Contact Information
For questions about these Terms of Service, please contact us at:
Email: support@dealpika.com
Phone: +233 XX XXX XXXX
Address: Accra, Ghana
By using DealPika's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.