Privacy Policy
Last updated: March 12, 2026
1. Introduction
DealPika ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide directly to us, including:
- Full name
- Email address
- Phone number
- Payment information (processed securely through third-party providers)
- Account credentials (encrypted passwords)
2.2 Transaction Information
We collect information about your transactions, including purchase history, recipient phone numbers for data/airtime delivery, transaction amounts, and payment methods used.
2.3 Technical Information
We automatically collect certain technical information when you use our services:
- IP address and device information
- Browser type and version
- Operating system
- Access times and pages viewed
- Referring website addresses
2.4 Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie settings through your browser.
3. How We Use Your Information
We use the collected information for the following purposes:
- Process and deliver your data bundle, airtime, and voucher purchases
- Manage your account and provide customer support
- Process payments and prevent fraudulent transactions
- Send transaction confirmations and account notifications
- Improve our services and develop new features
- Comply with legal obligations and enforce our terms
- Send promotional offers (with your consent)
- Analyze usage patterns and optimize platform performance
4. Information Sharing and Disclosure
4.1 Service Providers: We share information with third-party service providers who perform services on our behalf, including payment processors (Paystack), mobile network operators (MTN, Telecel, AirtelTigo), and cloud hosting providers.
4.2 Legal Requirements: We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4.4 With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.
4.5 No Sale of Data: We do not sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive information
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure payment processing through PCI-DSS compliant providers
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained for a minimum of 7 years for accounting and legal purposes.
7. Your Rights and Choices
7.1 Access and Update: You can access and update your account information at any time through your account settings.
7.2 Data Portability: You have the right to request a copy of your personal data in a structured, commonly used format.
7.3 Deletion: You can request deletion of your account and personal data by contacting support. Note that we may retain certain information for legal compliance.
7.4 Marketing Communications: You can opt out of promotional emails by clicking the unsubscribe link or adjusting your notification preferences.
7.5 Cookie Preferences: You can manage cookie settings through your browser preferences.
8. Third-Party Services
Our platform integrates with third-party services:
- Payment Processors: Paystack for secure payment processing
- Mobile Networks: MTN, Telecel, and AirtelTigo for service delivery
- OAuth Providers: Google for social authentication
- Analytics: Tools to understand usage patterns
These third parties have their own privacy policies. We encourage you to review their policies before using their services.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than Ghana. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our platform and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@dealpika.com
Support Email: support@dealpika.com
Phone: +233 XX XXX XXXX
Address: Accra, Ghana
13. Data Protection Officer
For data protection inquiries, you can contact our Data Protection Officer at dpo@dealpika.com
By using DealPika's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.